FUFULIDUO Privacy Policy
Last Updated and Effective Date | August 3, 2026
FUFULIDUO is operated by 物予有限公司.
物予有限公司, operating under the FUFULIDUO brand name (hereinafter referred to as “FUFULIDUO,” “we,” “us,” or “our”), respects your privacy and values the protection of your personal data.
We collect, process, and use personal data in accordance with the applicable laws and regulations of the Republic of China (Taiwan), and only to the extent reasonably necessary to provide membership services, online shopping, payment processing, delivery, customer service, after-sales support, and brand communications.
This Privacy Policy explains how we handle personal data when you:
Visit or use the official FUFULIDUO website
Register for or use a member account
Purchase products
Contact customer service
Participate in promotions or other activities
Visit our physical store
Interact with us through our official social media or communication channels
This Privacy Policy also explains:
The categories of personal data we may collect
The purposes for which we collect and use personal data
The parties that may process personal data
The period, territory, recipients, and methods of use
The rights available to you in relation to your personal data
The measures we take to manage and protect personal data
Please read this Privacy Policy before using our website or providing personal data.
When you provide personal data, register for an account, complete a transaction, or use our services, we will handle your personal data in accordance with this Privacy Policy, any additional notices presented at the relevant point of collection, and applicable law.
1. Data Controller
Data Controller | 物予有限公司
Operating Brand | FUFULIDUO
Customer Service Email | fufu@aowultd.com
LINE Official Account | @294vpbxg
To ask a question about this Privacy Policy or exercise your personal data rights, please contact us through one of the official channels listed above.
2. Scope of This Privacy Policy
This Privacy Policy applies to the collection, processing, and use of personal data arising from your interaction with FUFULIDUO, including when you:
Visit or use the official FUFULIDUO website
Register for, sign in to, or use a member account
Add products to your shopping cart or place an order
Use payment, delivery, convenience-store pickup, or electronic invoice services
Request a return, exchange, refund, repair, or other after-sales service
Subscribe to newsletters, promotional messages, restock notifications, or other brand communications
Participate in surveys, prize draws, member events, or other promotional activities
Contact customer service or submit feedback, complaints, or consumer disputes
Make a purchase or use membership services at a FUFULIDUO physical store
Interact with us through our official social media accounts or communication platforms
This Privacy Policy does not directly govern third-party websites, platforms, applications, or services that are not operated by FUFULIDUO.
When you use a third-party service, the relevant third party may process your personal data in accordance with its own privacy policy and terms of use.
3. Sources of Personal Data
We may obtain personal data through the following sources:
3.1 Information You Provide Directly
This includes information you provide when you register for membership, place an order, contact customer service, participate in an activity, or submit return or exchange information.
3.2 Information Generated Through Your Use of Our Website or Services
This may include account login records, shopping cart activity, IP addresses, browser information, and website activity records.
3.3 Information Provided by Service Providers
This may include payment status provided by a payment service provider, delivery status provided by a logistics provider, or essential account information provided through a third-party login service.
3.4 Information Generated Through Physical Store or Social Media Interactions
This may include membership purchase records from a physical store, messages sent through official social media accounts, comments, and other content you voluntarily provide.
We will only collect and use personal data where there is an appropriate legal basis and where the data is reasonably relevant and necessary for the purposes described in this Privacy Policy.
4. Categories of Personal Data We May Collect
The personal data we collect depends on the services you use.
The categories listed below do not mean that all such data will be collected during every interaction.
4.1 Identity and Contact Information
This may include:
Name
Title or form of address
Telephone number
Email address
Mailing address
Recipient name, telephone number, and delivery address
Other contact information you voluntarily provide
4.2 Membership and Account Information
This may include:
Member account details
Membership number
Account creation and login records
Membership tier
Membership points
Promotional and event eligibility
Subscription status
Product or service preferences you choose to provide
Member passwords are handled through the security mechanisms of the relevant system.
FUFULIDUO customer service will never ask you to disclose your complete account password.
4.3 Order and Transaction Information
This may include:
Order number
Products purchased
Product quantities and transaction amounts
Coupon, membership point, and discount usage
Order placement, payment, and fulfillment status
Delivery and pickup records
Invoice information
Return, exchange, refund, and after-sales service records
Payment method
Transaction reference numbers and reconciliation information
Depending on the payment method selected, credit card or other payment information may be processed directly by a payment gateway, bank, card-acquiring institution, or third-party payment service provider.
FUFULIDUO will generally receive only the transaction status and identification information necessary to complete an order, confirm payment, and reconcile the transaction.
The handling of payment information may also be governed by the relevant payment provider’s privacy policy and service terms.
FUFULIDUO will never ask you by telephone, text message, email, or LINE to provide:
Your complete credit card security code
Your online banking password
Your ATM PIN
Your text-message verification code
4.4 Customer Service and After-Sales Information
This may include:
Customer service inquiries and responses
Email or official LINE communication records
Reasons for returns, exchanges, or refunds
Product photographs
Unboxing videos
Repair requests or descriptions of alleged defects
Feedback, reviews, and complaints
Other text, photographs, or videos you voluntarily provide
If a photograph, video, or message contains the personal data of another person, please ensure that you are authorized to provide that information and avoid including information that is not relevant to your request.
4.5 Physical Store Information
If you use a member account, earn or redeem membership points, use a promotion, or make a purchase at a physical FUFULIDUO store, we may associate the relevant purchase and service records with your member account.
This allows us to provide consistent membership, order, and after-sales services across our online and offline channels.
4.6 Social Media Interaction Information
When you interact with us through Instagram, Facebook, LINE, Xiaohongshu, or another social media or communication platform, we may receive information based on the platform’s functionality, your account settings, and the information you choose to provide.
This may include:
Public display name
Account identification information
Public profile image
Comments, messages, and interaction records
Other information you make public or authorize the platform to provide
The collection and use of personal data by a third-party social media platform is governed by that platform’s own privacy policy.
4.7 Device and Website Usage Information
When you visit or use our website, FUFULIDUO, SHOPLINE, or an authorized technology service provider may automatically obtain certain information through cookies, server logs, or similar technologies.
This may include:
IP address
Device type
Browser type and version
Operating system
Date and time of access
Pages viewed
Click and search activity
Shopping cart activity
Login and website activity records
Referring website or advertisement
Cookie identifiers
Website error, performance, and security records
Some of this information may not identify you on its own. However, when combined with other information, it may constitute information that can directly or indirectly identify an individual.
4.8 Marketing Subscription and Activity Information
If you subscribe to communications or participate in a brand activity, we may collect:
Newsletter or marketing subscription status
Promotional and event participation records
Survey or activity responses
Restock or back-in-stock notification settings
Brand or product preferences you voluntarily provide
4.9 Sensitive Personal Data
Unless necessary for a specific service, permitted by law, and subject to any required notice or consent, FUFULIDUO does not generally seek to collect sensitive personal data concerning:
Medical records
Medical treatment
Genetic information
Sexual life
Health examinations
Criminal records
When contacting customer service regarding food, nutritional, wellness, or other products, please do not provide medical or health information that is unnecessary for us to address your inquiry.
5. Purposes for Collecting and Using Personal Data
We may collect, process, and use personal data for the following purposes:
To create, verify, and manage member accounts.
To verify user identity and maintain account security.
To process product orders, payments, reconciliation, and transaction confirmation.
To arrange product preparation, fulfillment, shipment, delivery, and pickup.
To issue, cancel, or adjust invoices.
To provide returns, exchanges, refunds, repairs, and after-sales services.
To respond to product inquiries, customer service requests, feedback, complaints, and consumer disputes.
To administer membership points, coupons, membership tiers, and promotional eligibility.
To send essential notifications regarding orders, payments, fulfillment, delivery, returns, exchanges, and account security.
To provide new product information, promotions, special offers, and brand content where you have given consent or another lawful basis applies.
To operate, analyze, maintain, and improve our website, products, services, and customer experience.
To conduct market analysis, statistical analysis, and internal business administration.
To detect and prevent fraud, unusual transactions, account misuse, and other unlawful activity.
To protect the rights, property, and safety of FUFULIDUO, our customers, and third parties.
To perform transaction agreements, website terms, return and exchange policies, and other arrangements.
To handle accounting, taxation, auditing, insurance, and legal compliance matters.
To respond to lawful requests from courts, competent authorities, law enforcement agencies, or other legally authorized bodies.
To fulfill other purposes disclosed to you at the time of collection and for which any required consent has been obtained.
We will generally use personal data only within the scope reasonably necessary for the specified purposes.
Where personal data is to be used for another purpose, we will determine whether an appropriate legal basis exists or obtain any consent required by applicable law.
6. Period, Territory, Recipients, and Methods of Use
6.1 Retention Period
We may retain and use personal data for:
The period necessary to provide membership, shopping, payment, delivery, and customer services
The period during which your member account remains active
The duration of the relevant order, contract, or transaction relationship
Any retention period required by applicable law
The period necessary to handle after-sales service, disputes, complaints, audits, or legal claims
Any period to which you have consented
Any other period during which the purpose of collection continues to exist
When the purpose of collection no longer exists or the applicable retention period has expired, we will, subject to applicable law and technical feasibility:
Delete the personal data
Cease processing or using the personal data
Appropriately de-identify or anonymize the personal data
Where transaction, invoice, accounting, taxation, consumer dispute, fraud-prevention, security, or other records must be retained to satisfy a legal obligation, we may retain the relevant data for the necessary period and restrict its use to those purposes.
6.2 Territory of Use
Personal data may be processed or used:
Within the Republic of China (Taiwan)
In locations where SHOPLINE or an actual payment, logistics, electronic invoice, cloud, customer service, or other service provider operates or maintains systems
In other countries or territories where processing is necessary to complete a cross-border purchase, payment, delivery, customer service request, or technical service
Where cross-border processing or an international transfer is involved, we will process the data only to the extent necessary to provide the relevant service and permitted by applicable law.
Where appropriate, we will require service providers to implement reasonable personal data protection measures.
6.3 Recipients of Personal Data
Where an applicable service is actually used and processing is necessary for a specified purpose, personal data may be processed or used by:
Authorized personnel of 物予有限公司
SHOPLINE and service providers involved in operating the SHOPLINE platform
Payment gateways, banks, card-acquiring institutions, and third-party payment providers
Logistics, courier, convenience-store pickup, and warehousing providers
Electronic invoice and taxation service providers
Email, text-message, LINE, and customer service system providers
Website maintenance, cloud hosting, information system, and security service providers
Data analytics, advertising, and marketing technology providers that we actually use
Product suppliers, repair providers, or special-order sourcing partners
Accountants, lawyers, insurers, or other professional advisers where their services are necessary for a particular matter
Courts, competent authorities, law enforcement agencies, or other bodies legally authorized to request the information
Other recipients where you have given consent or where disclosure is permitted by law
This list describes parties that may process data where the relevant service is actually used and processing is necessary.
It does not mean that all personal data will be provided to every party listed above.
6.4 Methods of Use
We may process and use personal data through automated or non-automated methods, including:
Recording, storing, organizing, retrieving, and updating data through electronic systems
Integrating membership, order, payment, logistics, and customer service systems
Communicating by email, telephone, text message, LINE, or social media
Analyzing orders, membership activity, and website usage
Conducting statistics, audits, risk management, and security monitoring
Processing information in paper form or by another method necessary to provide a particular service
7. SHOPLINE and Other Service Providers
The official FUFULIDUO website uses the SHOPLINE software-as-a-service platform and related e-commerce functions.
To provide website hosting, membership, order management, payment, logistics, and other e-commerce functions, SHOPLINE may process personal data on behalf of FUFULIDUO and in accordance with our instructions, its service arrangements, and applicable law.
We may also engage other service providers to process limited categories of personal data for purposes such as:
Processing payments and transaction results
Arranging delivery and pickup
Issuing electronic invoices
Sending order or customer service notifications
Maintaining our website and information systems
Providing customer service tools
Managing website performance and security
Service providers may only receive the personal data reasonably necessary to perform the services entrusted to them.
We will manage service providers in accordance with the actual service relationship and applicable law, and will require appropriate confidentiality and security obligations where applicable.
Where a third party independently collects or uses personal data for its own purposes, such as a bank, payment platform, logistics platform, or social media platform, its handling of personal data will be governed by its own privacy policy and applicable law.
8. Sharing and Disclosure of Personal Data
We do not arbitrarily sell, rent, or exchange your personal data.
We may provide, disclose, or entrust the processing of personal data only in the following circumstances and only to the extent reasonably necessary:
To complete an order, payment, delivery, invoice, return, exchange, or customer service request.
To provide membership, website, information system, security, and other operational services.
Where you have given prior consent.
Where processing is necessary to perform a contract or a relationship similar to a contract with you.
To detect, investigate, or prevent fraud, unusual transactions, account misuse, or other unlawful activity.
To protect the significant rights and interests of you, FUFULIDUO, or another person.
To handle complaints, disputes, audits, insurance matters, or legal claims.
Where disclosure is required by law or requested by a court, competent authority, or other legally authorized body.
In any other circumstance permitted by applicable law.
Unless an appropriate legal basis exists, we will not authorize a service provider to use personal data for purposes unrelated to the services it provides to us.
9. Your Choice and the Consequences of Not Providing Personal Data
You may choose whether to provide personal data.
Certain personal data is necessary for us to provide membership, transaction, payment, delivery, refund, customer service, or other requested services.
If you do not provide necessary personal data, you may be unable to:
Register for or use a member account
Complete an order, payment, or delivery
Receive an invoice
Complete identity or transaction verification
Receive a return, exchange, refund, repair, or other after-sales service
Maintain appropriate account or transaction security
Participate in certain promotions, benefits, or membership programs
Receive notices or communications to which you have subscribed
Choosing not to provide optional information will not affect your access to basic services that do not require that information.
10. Cookies and Similar Technologies
Our website may use cookies, pixel tags, server logs, and similar technologies to provide website functions, remember usage status, analyze website performance, and improve the customer experience.
The cookies used on our website may include the following categories.
10.1 Strictly Necessary Cookies
These cookies support essential website functions, including:
Member login
Shopping cart functions
Checkout
Security verification
Language settings
Disabling strictly necessary cookies may prevent parts of the website from functioning properly.
10.2 Functional Cookies
These cookies remember language preferences, login status, or other website settings in order to improve your experience.
10.3 Analytics Cookies
These cookies help us understand website traffic, page views, feature usage, and errors so that we can improve the website and our services.
10.4 Marketing and Advertising Cookies
Where such functions are actually enabled and any consent required by applicable law has been obtained, these cookies may be used to:
Measure advertising performance
Limit repeated display of advertisements
Provide content that is more relevant to website usage
You may manage, restrict, or delete cookies through your browser or any cookie controls made available on the website.
Disabling certain cookies may affect member login, shopping cart, checkout, or other website functions.
11. Marketing Communications
Where you have given consent or another lawful basis applies, we may send communications through the email, text-message, LINE, social media, or other channel you have selected.
These communications may include:
New product information
Member benefits
Discounts and promotional notifications
Restock or back-in-stock notices
Surveys and brand content
Other information concerning FUFULIDUO products and services
You may stop receiving marketing communications at any time by:
Selecting the unsubscribe link in a marketing email
Adjusting subscription preferences in your member account
Disabling notifications or tracking through the relevant platform
Contacting our official customer service team and asking us to stop using your personal data for marketing
Upon receiving your objection to marketing, we will stop using your personal data for the relevant marketing activity as required by applicable law.
Even after you unsubscribe from marketing communications, we may continue to send non-marketing messages that are necessary to provide services or complete a transaction, including messages relating to:
Orders
Payments
Delivery
Returns and exchanges
Refunds
Account security
12. Business Transactions and Data Transfers
If 物予有限公司 or the FUFULIDUO business undergoes a merger, acquisition, reorganization, transfer of business, transfer of assets, or similar transaction, personal data may be transferred to a party that assumes the relevant business and obligations.
Any such transfer will be limited to what is permitted by law and reasonably necessary to complete the transaction and continue the relevant services.
The recipient of the personal data will be required to continue protecting it in accordance with applicable law.
Where applicable law requires prior notice or consent, we will complete the required procedure before transferring the personal data.
If the Company ceases operations and there is no lawful party that assumes the relevant data and obligations, we will, in accordance with applicable law and the circumstances:
Delete the personal data
Cease processing the personal data
De-identify or anonymize the personal data
13. Personal Data of Minors
Users under the age of 18, or users who do not otherwise have full legal capacity, should obtain the consent or assistance of their legal representative before completing any membership registration, purchase, payment, or other legal act that requires such consent.
If a legal representative believes that a minor has provided personal data without appropriate consent, the legal representative may contact us through our official customer service channels.
After verifying the identity of the applicant and the relevant circumstances, we will take the measures required by applicable law.
14. Your Personal Data Rights
Subject to the Personal Data Protection Act and other applicable law, you may exercise the following rights in relation to personal data held by us:
Request an inquiry into or access to your personal data.
Request a copy of your personal data.
Request that your personal data be supplemented or corrected.
Request that we cease collecting, processing, or using your personal data.
Request deletion of your personal data.
Object to the use of your personal data for marketing.
These rights may not be waived in advance or restricted by contract.
To exercise your rights, please email:
Please provide the information reasonably necessary for us to verify your identity and process the request, such as:
Your name
Your member account or order number
Your contact information
The right you wish to exercise
The relevant data or service
A description of your request
To prevent identity fraud or unauthorized access, we may ask you to provide information reasonably necessary to verify your identity.
Identity verification information will be used only to verify the applicant and process the relevant request.
Where the request concerns transaction, invoice, accounting, taxation, dispute, security, or legal-claim records that must be retained by law or for another lawful reason, we may be unable to immediately delete or stop processing all relevant data.
In such circumstances, we will limit further use of the data to the necessary purpose.
Where permitted by law, we may charge a reasonable fee to cover the necessary cost of providing access to or a copy of personal data. Any applicable fee will be explained before the request is processed.
15. Timeframes for Responding to Personal Data Requests
After receiving a request, we will first complete any identity and request verification reasonably necessary to process it.
Subject to the applicable Personal Data Protection Act:
For a request to inquire into, access, or obtain a copy of personal data, we will generally decide whether to grant the request within 15 days. Where necessary, this period may be extended by up to an additional 15 days, and the reason for the extension will be communicated in writing.
For a request to supplement, correct, cease collecting, cease processing, cease using, or delete personal data, we will generally decide whether to grant the request within 30 days. Where necessary, this period may be extended by up to an additional 30 days, and the reason for the extension will be communicated in writing.
Where a request is incomplete or we are unable to verify the applicant’s identity, the processing period may begin after the required information has been provided, or as otherwise determined under applicable law.
16. Personal Data Security
We will take reasonable and appropriate administrative, technical, and physical security measures based on:
The nature of the personal data
The purpose of processing
The systems used
The actual risks involved
These measures are intended to reduce the risk of unauthorized access, use, disclosure, alteration, destruction, or loss of personal data.
We will also apply management measures appropriate to our operations and risks in relation to:
Internal data access permissions
Account and system use
Service providers processing data on our behalf
Data retention and handling procedures
The official FUFULIDUO website uses e-commerce platform services provided by SHOPLINE.
FUFULIDUO and SHOPLINE are each responsible for the security and data-processing activities within their respective areas of control.
No internet transmission, storage device, or information system can be guaranteed to be completely secure.
We do not represent or warrant that any system will be risk-free, uninterrupted, or entirely immune from security incidents.
If personal data is stolen, altered, damaged, lost, or disclosed without authorization, we will investigate and respond according to:
The nature of the incident
The scope of the impact
Applicable legal requirements
Where notification is required by applicable law, we will provide the necessary notification.
You are responsible for keeping your member account, password, and verification information secure.
Please do not provide personal data through suspicious links or unofficial channels.
If you believe that your account has been used without authorization, you receive a suspicious message, or you suspect that your personal data has been misused, please contact FUFULIDUO customer service immediately.
17. Third-Party Websites and Services
Our website may contain links to third-party payment platforms, logistics services, social media platforms, or other external websites and services.
These services are operated by independent third parties, and their collection, processing, and use of personal data are not directly governed by this Privacy Policy.
FUFULIDUO does not control the content, security measures, system operations, or privacy practices of independent third-party websites or services.
Before providing personal data to or using a third-party service, we recommend that you review the third party’s privacy policy and terms of use.
Where FUFULIDUO engages a third-party service provider to complete an order or provide a service on our behalf, we will continue to carry out any supervision or management required within the scope of our responsibilities under applicable law.
18. Updates to This Privacy Policy
We may update this Privacy Policy in response to:
Changes to our website or services
Changes to our service providers
Changes in technology or system functions
Changes to our operations
Changes in laws, regulations, or regulatory requirements
The updated Privacy Policy will be published on the official FUFULIDUO website and will state the date on which it was last updated and became effective.
If a change may materially affect your rights or interests, we may provide notice through an appropriate channel, such as:
A website notice
A member account notification
Email
Another appropriate form of communication
Personal data collected before an update will continue to be handled in accordance with:
The notice provided at the time of collection
Any consent obtained at that time
Applicable law
If a new use of personal data requires additional consent under applicable law, we will complete the required procedure before carrying out that use.
19. Liability and Applicable Principles
This Privacy Policy describes how FUFULIDUO collects, processes, and uses personal data.
It does not constitute a guarantee that:
Any particular system or technology will remain available
Any third-party service will remain uninterrupted
Information systems will be completely free from security risks
Any liability arising in connection with personal data will be determined according to:
The circumstances of the incident
The relevant data-processing activities
The degree to which each party is legally responsible
The contractual relationship between the parties
Applicable law
Nothing in this Privacy Policy excludes or limits any personal data right that cannot legally be excluded or limited.
If any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the conflict.
The remaining provisions will continue in full force and effect.
20. Contact Us
If you have any questions about this Privacy Policy, the way we collect and use personal data, or your personal data rights, please contact us through the following official channels:
物予有限公司 | FUFULIDUO
Customer Service Email | fufu@aowultd.com
LINE Official Account | @294vpbxg
After verifying your identity and the details of your request, we will respond and process the matter in accordance with applicable law and reasonable procedures.
